Can I Cancel My Order? 

Unfortunately, we are unable to cancel an order once it has been placed. 

How Can I Track My Package?

Once your order has been fulfilled, you will receive an email from us with your tracking information.

I Have Not Received My Order Confirmation, What Should I Do? 

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info@eshelleessentials.com with your inquiry.

I Received Incorrect Item(s), What Should I Do? 

Please contact info@eshelleessentials.com within 72 hours receiving the order so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item(s) you received.

My Item(s) Arrived Damaged, What Should I Do? 

Please contact us immediately, within 24 hours of receiving your order, at info@eshelleessentials.com. Please provide us with your order number and multiple photos of the damaged product(s).


Is There A Warranty On Electronics?

Limited 45-day warranty on all electronics from the date item was received. 

Customer Service/Inquiries

For customer service/order inquiries please e-mail us at info@eshelleessentials.com, please include your order number for faster service. For your protection, please DO NOT include credit card or bank details in your email. We strive for quality assurance and customer satisfaction. If our product does not exceed your expectations, please contact us at info@eshellessentials.com